California Consumer Privacy Act (CCPA / CPRA) Policy
Last Updated: 22 June 2026
This policy applies to residents of California and supplements the information provided in our Privacy Policy. It outlines your rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) and explains how those rights may be exercised when interacting with PhysioXMotion, operated by NEXVORA INNOVATIONS LIMITED.
California’s official CCPA guidance states that businesses generally must respond to consumer requests within 45 calendar days, with limited extension options where permitted.
Your Rights Under the CCPA
If you are a California resident, you may have the following rights regarding your personal information.
Right to Know
You may request information about the categories and specific pieces of personal information we collect, use, disclose, or share.
Right to Access
You may request access to the personal information we hold about you.
Right to Delete
You may request deletion of personal information we have collected, subject to certain legal, security, transactional, and operational exceptions.
Right to Correct
You may request that inaccurate personal information be corrected.
Right to Opt Out of Sale or Sharing
You may request that your personal information is not sold or shared as defined under applicable California privacy law.
Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising your privacy rights.
Categories of Personal Information Collected
We may collect different types of personal information in order to operate our Services effectively, including:
Identifiers: such as name, email address, phone number, billing address, and shipping address
Commercial data: including order history, transaction details, purchased products, returned products, and customer service history
Internet or network activity: such as interactions with our website, browsing behavior, cookie data, and usage information
Technical information: including IP address, browser type, device identifiers, operating system, and general device information
Customer communications: including emails, contact form submissions, support requests, and messages sent to our customer support team
Payment-related information: processed securely by payment providers such as Shopify Payments and PayPal. We do not store full card details.
This information may be collected directly from you, automatically through your interaction with our website, or through service providers such as Shopify, payment processors, shipping partners, analytics tools, and customer support systems.
How Personal Information Is Used
We use personal information for operational, transactional, security, and service-related purposes, including:
Processing and fulfilling orders
Managing shipping, delivery, returns, and refunds
Responding to customer inquiries and support requests
Sending order confirmations, tracking updates, and service communications
Improving website functionality, usability, and customer experience
Maintaining website security and preventing fraudulent activity
Supporting analytics, advertising, and marketing activities where permitted
Complying with legal, tax, accounting, regulatory, and operational requirements
How Personal Information Is Shared
Personal information may be shared with third parties where necessary to operate our Services, including:
Platform providers such as Shopify
Payment processors and financial service providers such as Shopify Payments and PayPal
Shipping, fulfillment, and logistics partners
Hosting, analytics, marketing, and technical service providers
Customer support and communication service providers
Professional advisors, including legal, compliance, accounting, or business advisors where necessary
Authorities or regulators where required by law or necessary to protect legal rights
We do not sell personal information for monetary compensation.
Sale or Sharing of Personal Information
Under California privacy law, certain types of data use, particularly related to advertising, analytics, cookies, pixels, or cross-context behavioral advertising, may be considered “sharing.”
We may allow limited data sharing with service providers or technology partners for these purposes where permitted by law. However, we do not sell personal information in the traditional sense for money.
You may request to opt out of this type of data sharing at any time.
How to Exercise Your Rights
To submit a request related to your CCPA / CPRA rights, please contact us at:
Email: support@physioxmotion.com
Please include:
Your name
The email address associated with your interaction with PhysioXMotion
A clear description of your request
Any relevant information that may help us verify and process your request
We may need to verify your identity before completing your request.
Authorized representatives may submit requests on your behalf, subject to appropriate verification and proof of authorization.
Response Time
We aim to respond to verified requests within 45 calendar days, as required by applicable California law. Where permitted and reasonably necessary, this period may be extended by an additional 45 days, and we will notify you if an extension is required.
Data Retention
Personal information is retained only for as long as necessary to:
Provide and operate our Services
Process orders, returns, refunds, and customer support requests
Comply with legal, tax, accounting, and regulatory obligations
Resolve disputes
Enforce agreements and protect legal rights
Maintain security and prevent fraud
Non-Discrimination
We will not unlawfully discriminate against you for exercising your privacy rights.
This means we will not:
Deny you access to products or services
Charge different prices or rates because you exercised your rights
Provide a different level or quality of service because you exercised your rights
Retaliate against you for submitting a privacy request
Contact Information
For CCPA / CPRA requests, privacy questions, or general inquiries, you may contact us at:
Store Name: PhysioXMotion
Company Name: NEXVORA INNOVATIONS LIMITED
Company Number: 80415712
Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong
Email: support@physioxmotion.com
Phone Number: +1 213 802 0018
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
