Return and Refund Policy
Last Updated: 22 June 2026
At PhysioXMotion, we provide a 90-day return period. This means you may request a return within 90 days from the date your order is confirmed as delivered to the shipping address used at checkout.
Eligibility for Returns
To qualify for a return, the following conditions must be met:
The item must be unused and remain in its original condition.
The item must be returned with its original packaging and all included components.
Returns for non-defective items are accepted subject to approval and the eligibility conditions listed in this policy.
A valid proof of purchase, such as an order confirmation or receipt, is required.
A return request must be submitted and approved before sending any item back.
Returns sent without prior authorization cannot be processed.
How to Start a Return
To request a return, please contact our support team at:
Email: support@physioxmotion.com
Please include the following details in your request:
Order number
Item(s) you wish to return
Reason for the return
Once your request has been reviewed, we will provide step-by-step return instructions along with the correct return address.
Return requests must be submitted within 90 days of delivery.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an issue caused by us.
If the item received is defective, damaged, or incorrect, we will review the case and provide an appropriate solution. This may include covering return shipping costs, sending a replacement, or issuing a refund.
We do not charge restocking fees.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If there is an issue with your item, we recommend reporting the issue within 48 hours for faster review and resolution.
We may request supporting information, such as photos or a short description of the issue, to evaluate the situation and determine the appropriate resolution.
Non-Returnable Items
Certain items are not eligible for return, including:
Gift cards
Items clearly marked as final sale at the time of purchase
Refund Process
After your returned item is received, it will be inspected to confirm return eligibility.
Returns are typically reviewed within 5–7 business days after arrival.
If approved, refunds are issued to the original payment method within 7 business days.
Please note that processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.
Exchanges
We do not offer direct exchanges.
If you would like a different item, please submit a return request for the original product and place a new order separately.
Returns Processing Location
Approved returns are handled through our U.S. fulfillment and returns network.
U.S. Returns Processing Center: 156-01 Liberty Ave, Jamaica, NY 11433, United States
Returns must only be sent after receiving confirmation and instructions from our support team.
This address is a logistics and processing facility and is not open to the public.
Contact Information
For return and refund inquiries, you may contact us at:
Store Name: PhysioXMotion
Company Name: NEXVORA INNOVATIONS LIMITED
Company Number: 80415712
Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong
Email: support@physioxmotion.com
Phone Number: +1 213 802 0018
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
