Payment Policy
Last Updated: 22 June 2026
Secure Payment Processing
PhysioXMotion uses secure encryption protocols, including HTTPS/SSL, to help protect personal and payment information during checkout.
All transactions are processed through certified third-party payment providers using encrypted payment systems designed to safeguard sensitive data.
Accepted Payment Methods
We currently accept the following payment methods:
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Visa
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Mastercard
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PayPal
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Apple Pay
- Google Pay
Payments are processed through trusted payment providers, including Shopify Payments and PayPal, using secure and encrypted payment infrastructure.
PhysioXMotion does not store or have direct access to full credit card or debit card details.
PCI Compliance
Our payment partners are responsible for processing payment information in accordance with applicable payment security standards, including the Payment Card Industry Data Security Standard (PCI DSS) where applicable.
Sensitive payment information is processed directly by our payment providers according to their own security procedures and compliance requirements.
Payment Authorization
By completing a purchase, you confirm that:
You are authorized to use the selected payment method.
All billing and payment information provided is accurate, complete, and up to date.
Sufficient funds, credit, or account authorization are available to complete the transaction.
Orders may be subject to verification before processing. We reserve the right to review, decline, or cancel an order if payment authorization cannot be completed or if suspicious activity is detected.
Currency
All prices displayed on our website are listed in USD (United States Dollars).
Product prices, shipping costs, selected shipping options, and any applicable taxes are shown at checkout before payment is finalized.
If your payment provider or card issuer operates in a different currency, additional conversion fees, foreign transaction fees, or exchange rate differences may apply. These charges are determined by your payment provider or card issuer and are outside our control.
Taxes and Charges
Applicable taxes are calculated and displayed according to the checkout settings and destination requirements.
Shipping costs and any selected shipping upgrades are displayed separately at checkout before payment is completed.
Fraud Prevention
To maintain a secure checkout environment, PhysioXMotion reserves the right to review, decline, cancel, or hold any order if suspicious, unauthorized, or potentially fraudulent activity is detected.
In certain cases, additional verification may be requested before an order is approved and processed.
If an order is cancelled due to payment or fraud-prevention concerns, any eligible refund will be issued according to the payment provider’s processing timeline.
Failed or Declined Payments
If a payment is declined, the order may not be completed or processed.
Payment failures may occur due to insufficient funds, incorrect billing details, bank restrictions, card issuer rules, payment provider checks, or technical issues.
If your payment is declined, please contact your bank, card issuer, or payment provider for more information.
Refunds to Original Payment Method
Approved refunds are issued to the original payment method used at checkout.
Refund timing may vary depending on the payment provider, bank, or card issuer. For more information about returns and refunds, please review our Return and Refund Policy.
Privacy
We do not sell or trade payment information.
Payment information is shared only where necessary to process transactions securely through our payment providers, prevent fraud, comply with legal obligations, or operate our store.
For more details on how personal data is collected, used, and handled, please refer to our Privacy Policy.
Contact Information
For payment-related questions, you may contact us at:
Store Name: PhysioXMotion
Company Name: NEXVORA INNOVATIONS LIMITED
Company Number: 80415712
Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong
Email: support@physioxmotion.com
Phone Number: +1 213 802 0018
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
