Security Statement
Last Updated: 22 June 2026
PhysioXMotion is committed to maintaining a secure website environment for customers using our website and Services. We take reasonable measures to help protect personal information, support secure checkout, and maintain a reliable shopping experience.
Secure Website Connection
Our website uses HTTPS and SSL encryption to help protect data transmitted between your device and our website.
This encryption helps safeguard information submitted during online interactions, including customer details, account information where applicable, and checkout-related data.
Payment Security
Payments are processed through established third-party payment providers, including Shopify Payments and PayPal, using secure and encrypted payment systems.
PhysioXMotion does not store or have direct access to complete credit card or debit card information. Sensitive payment data is handled directly by our payment providers according to their own security standards and compliance requirements.
Data Protection Measures
We use reasonable technical, administrative, and organizational safeguards to help protect personal information from unauthorized access, misuse, loss, alteration, or disclosure.
These measures may include controlled access to data, secure ecommerce infrastructure, account-level permissions, fraud monitoring tools, and security practices supported by our platform and service providers.
Account Security
If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials.
We recommend using a strong password, keeping your login details private, and avoiding the sharing of account access with others.
Fraud Prevention
To help maintain a secure shopping environment, transactions may be reviewed for potentially fraudulent, unauthorized, or suspicious activity.
Orders may be subject to verification, and we reserve the right to review, decline, hold, or cancel transactions that appear suspicious, unauthorized, inconsistent, or potentially fraudulent.
Third-Party Services
PhysioXMotion operates on the Shopify platform and may use third-party services for payment processing, checkout, analytics, marketing, customer communication, fraud prevention, shipping, and order fulfillment.
These providers maintain their own security practices, policies, and technical systems. While we select service providers carefully, we do not control their independent security infrastructure or internal procedures.
Limitations of Security
While we take reasonable steps to protect personal information and support a secure website experience, no online system, website, platform, or method of data transmission can be guaranteed to be completely secure.
Users should be aware that any information transmitted online carries some level of inherent risk.
Reporting Security Concerns
If you believe there may be a security issue related to your interaction with our website, checkout, account, or order, please contact us so we can review the matter.
When contacting us, please include a clear description of the issue and any relevant details that may help us investigate.
Contact Information
For security-related questions or general inquiries, you may contact us at:
Store Name: PhysioXMotion
Company Name: NEXVORA INNOVATIONS LIMITED
Company Number: 80415712
Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong
Email: support@physioxmotion.com
Phone Number: +1 213 802 0018
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
