Privacy Policy
Last Updated: 22 June 2026
PhysioXMotion, operated by NEXVORA INNOVATIONS LIMITED, provides this website, online store, and related services, referred to in this policy as the “Services.” This Privacy Policy explains how personal information may be collected, used, shared, stored, and handled when you visit our website, place an order, contact us, or otherwise interact with our Services.
Our store operates using Shopify, which supports website functionality, order processing, checkout, payment integrations, and related ecommerce services.
By using our Services, you acknowledge that this Privacy Policy applies to your interaction with PhysioXMotion.
Personal Information We Collect
We collect information that is necessary to operate our store, process orders, provide customer support, and maintain our Services. This may include:
Contact information: name, email address, phone number, billing address, and shipping address
Order information: products viewed, purchased, returned, or requested
Payment-related information: processed securely through third-party payment providers. We do not store full payment card details.
Account-related information: login details, saved preferences, and account information if account features are used
Customer communications: messages sent through email, contact forms, or support requests
Technical information: IP address, browser type, device information, operating system, website interaction data, and cookie-related information
Information is collected only where relevant to providing our Services, processing transactions, improving website functionality, or meeting legal and operational requirements.
How Information Is Collected
We may collect personal information through several methods, including:
Directly from you when you place an order, submit a form, create an account, or contact customer support
Automatically when you browse or interact with our website through cookies and similar technologies
From service providers such as Shopify, payment processors, fulfillment partners, analytics tools, and customer support systems
From third-party services where permitted and necessary for store operations, fraud prevention, marketing, or service functionality
How We Use Your Information
We use personal information to operate PhysioXMotion and provide a reliable customer experience. This may include:
Processing and fulfilling orders
Managing shipping, delivery, returns, and refunds
Responding to customer inquiries
Sending order confirmations, shipping updates, and service-related communications
Maintaining website functionality and account features
Improving our website, store experience, and customer service
Providing marketing communications where consent has been given or where permitted by law
Detecting, preventing, and addressing fraud, abuse, security risks, or unauthorized activity
Complying with legal, regulatory, tax, accounting, and operational obligations
How We Share Information
We may share personal information with trusted third parties where necessary to operate our Services, including:
Shopify, which provides the ecommerce platform and related infrastructure
Payment providers, which process transactions securely
Shipping and logistics partners, which help fulfill and deliver orders
Customer support and technical service providers, which help operate the store and respond to inquiries
Analytics and marketing tools, where permitted by applicable law and user settings
Professional advisors, such as legal, accounting, compliance, or business service providers where necessary
Authorities, regulators, or legal parties, where required by law or necessary to protect rights, safety, security, or prevent fraud
We do not sell or trade personal information.
Relationship with Shopify
PhysioXMotion is hosted on Shopify. Shopify may process certain personal information to provide, maintain, secure, and improve the ecommerce platform and related services.
Your information may be processed by Shopify and its service providers in different jurisdictions, depending on how Shopify provides its services.
More information about Shopify’s privacy practices is available at:
https://www.shopify.com/legal/privacy
Cookies and Tracking Technologies
We use cookies and similar technologies to support website functionality and improve the browsing experience. These technologies may be used to:
Enable core website and checkout functionality
Remember user preferences where applicable
Analyze website traffic and performance
Improve website usability and store operations
Support marketing and advertising features where permitted
You may control or disable cookies through your browser settings. Please note that some website features may not work correctly if cookies are disabled.
Data Security and Retention
We use reasonable technical, administrative, and organizational safeguards to help protect personal information from unauthorized access, misuse, loss, disclosure, or alteration.
However, no online system, website, or method of electronic storage can be guaranteed to be completely secure.
Personal information is retained only for as long as necessary to:
Process and fulfill orders
Provide our Services
Maintain business, tax, accounting, and legal records
Resolve disputes or respond to customer inquiries
Enforce agreements and protect legal rights
Meet applicable legal or regulatory requirements
Your Rights
Depending on your location and applicable law, you may have rights related to your personal information, including the right to:
Request access to personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of personal information where applicable
Object to or restrict certain processing activities
Request a copy of your personal information
Opt out of marketing communications at any time
To exercise any applicable privacy rights, please contact us using the contact details listed below.
Marketing Communications
If you subscribe to marketing communications, we may send you updates about products, offers, or store information.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Opting out of marketing communications does not prevent us from sending important order-related or service-related messages.
International Data Transfers
Because PhysioXMotion is operated by a Hong Kong company and uses third-party service providers, your information may be transferred, stored, or processed outside your country or state of residence.
These locations may have data protection laws that differ from those in your jurisdiction.
We take reasonable steps to ensure personal information is handled securely and in accordance with this Privacy Policy.
Children’s Privacy
Our Services are intended for general audiences and are not directed toward children.
We do not knowingly collect personal information from individuals under the age of majority in their jurisdiction.
If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or service-related changes.
Any updates will be posted on this page, and the “Last Updated” date will be revised accordingly.
Contact Information
For privacy-related questions, requests, or concerns, you may contact us at:
Store Name: PhysioXMotion
Company Name: NEXVORA INNOVATIONS LIMITED
Company Number: 80415712
Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong
Email: support@physioxmotion.com
Phone Number: +1 213 802 0018
Contact Form: Click Here
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed
Response Time: Our customer support team typically responds within 24–48 hours on business days.
