Shipping Policy

Last Updated: 22 June 2026

PhysioXMotion currently ships orders exclusively within the United States. Shipping costs and estimated delivery timeframes are displayed at checkout before your purchase is completed.

Orders are handled through our U.S.-based fulfillment and logistics network and shipped using established national carriers. Processing times and delivery estimates may vary depending on destination, order volume, carrier conditions, and other factors outside our control.

Shipping Options & Costs

For deliveries within the United States, the following shipping methods are available:

Free Standard Shipping — $0.00 USD on all orders

Insured Shipping + Priority Processing — $4.95 USD

Priority Express Shipping — $9.95 USD

Orders placed with Insured Shipping + Priority Processing or Priority Express Shipping are prioritized during internal handling and include shipping protection coverage where applicable.

Order Processing

Order Cut-off Time: 12:00 PM Eastern Time (EST/EDT)

Processing Time: 0–2 business days

Orders are processed Monday through Friday, excluding public holidays.

Orders placed after the daily cut-off time are usually handled on the following business day.

Processing time refers to internal order handling, including order verification, preparation, packaging, and transfer to the carrier. Delivery time begins once the shipment has been dispatched.

Delivery Timeframes

Free Standard Shipping

• Processing Time: 0–2 business days
  
• Transit Time: 7–9 business days
  
• Total Delivery Time: 7–11 business days

Insured Shipping + Priority Processing

• Processing Time: 0–2 business days
  
• Transit Time: 6–8 business days
  
• Total Delivery Time: 6–10 business days

Priority Express Shipping

• Processing Time: 0–2 business days
  
• Transit Time: 5–7 business days
  
• Total Delivery Time: 5–9 business days

All delivery timeframes are estimates and are not guaranteed. Delays may occur due to carrier performance, weather conditions, peak seasons, address issues, operational volume, or other circumstances outside our control.

Order Tracking

After your order has been dispatched, you will receive a confirmation email containing tracking details, where available.

Tracking updates may take a short period to appear after the shipment has been accepted or scanned by the carrier.

Shipping Restrictions

We currently ship only within the United States.

We are unable to deliver to:

PO Boxes
APO/FPO/DPO addresses
Locations where delivery services are limited or unavailable

If a delivery cannot be completed based on the address provided, we may contact you using the order details submitted at checkout.

Lost or Damaged Packages

If your order arrives damaged or does not arrive within the expected timeframe, please contact us at:

Email: support@physioxmotion.com

Please include your order number and any relevant details. For damaged items, photos of the package and item may be requested so we can review the issue and assist with the appropriate next steps.

We will review the situation and, where applicable, assist in coordinating with the shipping carrier.

Incorrect Address or Failed Delivery

Customers are responsible for ensuring that the shipping details provided at checkout are accurate and complete.

If a shipment is returned due to an incorrect, incomplete, or undeliverable address, we may contact you to arrange reshipment where possible. Additional shipping fees may apply.

PhysioXMotion is not responsible for delivery issues caused by incorrect or incomplete information submitted during checkout.

Shipping Protection

Orders placed with Insured Shipping + Priority Processing or Priority Express Shipping include shipping protection coverage where applicable.

This coverage is applied according to our internal review process and the carrier’s investigation procedures when required.

Fulfillment Information

Orders are processed and dispatched through our U.S. fulfillment and logistics network to support delivery within the United States.

U.S. Fulfillment and Returns Processing Center: 156-01 Liberty Ave, Jamaica, NY 11433, United States

This location is a logistics and processing facility and is not open to the public.

Contact Information

For shipping-related questions, you may contact us at:

Store Name: PhysioXMotion

Company Name: NEXVORA INNOVATIONS LIMITED

Company Number: 80415712

Company Address: Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, 999077, Hong Kong

Email: support@physioxmotion.com

Phone Number: +1 213 802 0018

Contact Form: Click Here

Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (Eastern Time – EST/EDT)
Saturday and Sunday: Closed

Response Time: Our customer support team typically responds within 24–48 hours on business days.